If your purchase exceeds the Gift Card amount, you will need to pay the balance with another payment method. Please note that depending on the stores’ policies and restrictions, certain purchases may not be eligible for redemption using a Gift Card. The available balance is printed on your Shein Gift Card Balance and statement at any time. Gift Cards are not refundable or redeemable for cash except where required by law and cannot be replaced if lost or stolen. Be sure to keep this information in a safe place as you would cash and treat it accordingly. If you require assistance managing your card balance, please contact customer service directly.
If you don’t have access to the internet or a phone, most major retailers will allow you to check your balance at their stores. Just bring in your gift card and give it to customer service representative to get an update. You can also check your gift card’s balance by downloading the app from popular online payment providers like PayPal, Apple Pay, and Venmo if those are connected with your card issuer. All you need is the same 16-digit number and security code mentioned above. Once installed on your smartphone, open up the app and enter this information for a fast paperless way of monitoring spending activity on that card without ever having to leave home.
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